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Terms and Conditions

Rates. Shipping and handling charges are not included. Prices are subject to change without notice. No refunds accepted. Credit may be allowed under special circumstances and is subjected to a 25% restocking fee. Service Requests are billed at an hourly rate of $175.00. Time is billed in FIFTEEN (15) minute increments. There is a ONE (1) hour minimum for all on-site work. There is no charge for travel time within the five boroughs of New York City.

Confidentiality. Cyber City recognizes all of your company information including, but not limited to customer lists, pricing data, supply sources, techniques, computerized data, maps, methods, product design information, market information, technical information, performance standards and other confidential and/or proprietary information, including without limitation, trade secrets, inventions, patents, and copyrighted materials to be confidential and the sole property of your business.

Services. The professional services rendered by Cyber City are its ‘Best Efforts” and are dependent upon information received from you, your employees or representatives, and from other resources not directly related to Cyber City (i.e., 3rd party vendors). You acknowledge that you will be charged for the time necessary to investigate and gain access to and obtain the information required to understand and troubleshoot any issues related to the scope of the work defined above. Cyber City cannot guarantee that the problem will be resolved without further service efforts.

No Warranty. Cyber City does not warrant the services performed or the accuracy or correctness of the results of the services, and there are no warranties, express or implied, including, but not limited to, warranties of merchantability or fitness for any particular purpose.

Liability. In no event shall Cyber City be liable to customer for any indirect, special or consequential damages: including, but not limited to hardware failure, application or data loss or lost profits arising out of or related to this estimate or the performance of services hereunder or any breach thereof.