Our Managed Services are comprehensive support plans that assure the efficient care of your business network.
You get personalized support from a team of experts who are dedicated to your business. We are honest and strive for integrity. We care for your success as if it were our own.
Managed Services provide your organization enterprise-level support at a fraction of the cost of an in-house IT staff. Support is proactive and provides coverage for all aspects of your computer network.
We offer three levels of support so that you can choose the option that is best for your business
Our premier support plan, this option provides unlimited coverage for your entire network including servers, network equipment, end-users, workstations, mobile devices and more. This service includes proactive as well as reactive support. Your IT system is actively monitored so we can head off issues before they become disruptive. When your team needs help, we are just a phone call away. With a flat monthly rate, you can easily budget your IT costs and know that you are covered under any circumstance.
Direct Support offers all the basic services of our Unlimited Support plan but is based on the number of support hours you need per month.
The Select Support option is a reactive plan that provides you with a dedicated account manager, guaranteed response time and access to on-demand support.
Benefits of Managed Services
GUARANTEED RESPONSE TIME
We know how important it is to get the support you need when you need it. It is our directive to personally answer the phone when it rings and our average time to pick up a call is less than 30 seconds. Managed Services assures that you get the support you need right away.
REMOTE AND ONSITE SUPPORT
Using VPN and remote access technologies, we support end-users directly and immediately. With screen sharing, we can see the problems first hand and help to resolve them quickly. Should you need on-premise support, we are just down the street and can be there in a flash.
REAL TIME SYSTEM MONITORING
We monitor the critical components of your network such as RAID status, disk space, processor usage, system services, connectivity, and network security in real time so that we can detect problems and address them before they can impact your business.
Cyber City is comprised of a team of highly experienced and knowledgeable individuals who work together as a unit to serve your business and to assure you and your staff receives the highest level of support services available. Managed Service clients have their own dedicated account manager who knows your network inside and out, is directly responsible to you and who acts as your trusted IT advocate.